We are proposing to formally merge our GP contracts (Bacon Road Medical Centre and Taverham Surgery) to streamline our back office processes and enhance the quality and efficiency of our services. This merger will not affect the provision of services you currently receive. Collectively, we will be known as Marriott’s Medical Practices.
Key Points:
- Access: Both surgeries will remain open.
- Service Continuity: All existing services will continue without interruption.
- Improved Efficiency: The merger will streamline our operations, allowing us to concentrate resources on serving you better.
- Enhanced Quality: By combining resources, we aim to improve the overall quality of care.
Important Information:
- Surgery Sites Unchanged: The locations where you receive care will remain the same. You can continue to visit your usual GP practice without any changes.
- Formal Merger: This is a formal merger of contracts, and we have already been effectively operating as one business.
We believe this merger will bring about positive changes, ensuring that you receive the best possible care. If you have any questions or concerns, please complete a form by clicking here. We will not respond individually but will post answers to frequently asked questions on our websites and Facebook pages.
Thank you for your understanding and continued trust in our services.
Frequently Asked Questions
Why are the two GP surgeries merging?
This merger will help us facilitate the streamlining of many back office functions to enable us to focus on service delivery. The merger aims to improve patient care by combining resources, expertise, and services. This will allow us to offer a wider range of services and more appointment availability.
Will both surgeries remain open?
Yes, both surgeries will remain open. Patients can continue to visit their preferred location.
Is this a takeover?
No. Both surgeries will remain owned and operated by the same Partners.
Will my GP change?
You will still be able to see your current GP. However, you will also have access to a larger team of doctors and healthcare professionals.
How will the merger affect my appointments?
The merger is expected to increase appointment availability and reduce waiting times. You can book appointments at either surgery.
Will my medical records be affected?
No, your medical records will remain confidential and secure. They will be accessible at both surgeries to ensure continuity of care.
Will there be any changes to the services offered?
The merger will allow us to expand our services. In time you will have access to a broader range of healthcare services and specialists.
How will I be informed about any changes?
We will keep you informed through our website, Facebook Page, and notices at both surgeries. Please ensure your contact details are up to date.
What if I have concerns or questions about the merger?
We understand that you may have concerns. Please complete the form via this link and we will endeavour to answer your questions. We will respond via the FAQ pages on our website and Facebook pages. Unfortunately we will be unable to respond to you individually.
Will the surgery opening hours change?
There are no immediate plans to change the opening hours. Any future changes will be communicated well in advance.
How will the merger benefit me as a patient?
The merger will enhance the quality of care you receive by providing more comprehensive services, reducing waiting times, and increasing appointment availability.
When will the merger take place?
We are proposing to complete the merger by 1st April 2025.
Will we still have the same website addresses?
We are working with our domain and website providers to maintain the same website addresses. We intend to have one website covering both surgeries.
Why are we merging with a surgery that is not immediately local?
Both surgeries have been owned and operated by the same partnership since 2019. Since this time we have been combining our operations and utilising our resources across both surgeries.
Is this just a cost cutting exercise?
This merger is to combine our NHS contracts. This will reduce considerable duplication of back office work and enable us to improve focus on delivery of services and patient care.
Will Taverham Surgery retain its dispensary.
Yes, However, it will only be able to dispense to patients in the Taverham catchment area that meet the criteria. i.e. Taverham patients will not see any change.
Can patients attend either surgery?
To ensure fair availability of services we would expect patients to attend the surgery whose catchment area they fall within. We do plan to offer some long-term conditions clinics that will be available to patients from either surgery.
